Shipping policy

Shipping Policy

The Printed Dragon is committed to delivering high-quality products with reliable and timely shipping. All orders are shipped from within the United States and are delivered only to U.S. addresses.

Orders over US $35 qualify for free standard shipping (threshold calculated after discounts and before taxes).
Expedited shipping options may be available at checkout for an additional fee. Expedited shipping fees are not covered by the free-shipping offer.

1. Shipping Locations

  • We ship exclusively within the United States

  • All orders are fulfilled and shipped from U.S.-based locations

We do not offer international shipping at this time.

2. Order Processing Time

  • Orders are processed Monday through Friday (excluding holidays).

  • Please allow 3-5 business days for order processing before shipment.

  • Once your order ships, you will receive a confirmation email with tracking information.

3. Estimated Shipping Times (U.S. Only)

  • Standard Shipping: 5–10 business days

  • Expedited Shipping: Delivery times vary and will be shown at checkout

Delivery times are estimates and may be affected by carrier delays, weather, or peak shipping periods.

4. Tracking & Delivery Updates

All shipments include tracking information. You can track your order using the link provided in your shipping confirmation email.

If your package appears delayed, please contact us at ThePrintedDragon@outlook.com, and we will assist you in following up with the carrier.

5. Lost or Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of:

  • The outer packaging

  • The damaged item

We will review the issue and work with you toward a resolution.

6. Delayed Deliveries

Once a package has been handed off to the shipping carrier, delivery timelines are controlled by that carrier. While The Printed Dragon cannot guarantee delivery dates, we will assist with carrier inquiries whenever possible.

7. Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

  • We do not ship to PO Boxes or military (APO/FPO/DPO) addresses

  • Customers are responsible for providing correct shipping information

  • The Printed Dragon is not responsible for lost or returned packages due to incorrect or incomplete addresses

8. Order Changes & Cancellations

  • Orders cannot be changed or canceled once shipped

  • Pre-orders (if applicable) may be canceled before shipment for a full refund